Cancellation Policy

Order Changes & Cancellations

We understand that you may need to make changes or cancel your order. Please note the following:

  • You can request modifications or cancellations within 12 hours of placing your order.
  • After this period, the order will be processed and cannot be changed or canceled.

How to Request a Change or Cancellation?

To modify or cancel your order, please follow these steps:

  1. Gather your order details, including your email address, order number, and the specific changes you need.
  2. Send an email to help@valmira.shop with the subject line: [Modify/Cancel Order + Your Order Number].

Refund for Canceled Orders

Once your cancellation request is approved (usually within one business day), your refund will be processed within three days.

If you need further assistance, feel free to reach out.

Contact Us

Phone: +44 7442280335
Email: help@valmira.shop
Address: 57 Solent Road Drayton, Portsmouth, Hampshire, England, PO6 1HJ
Working Hours: 8:00 AM – 5:00 PM, Monday to Friday (GMT)

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